Collect feedback alongside customer support
Customers can submit requests through a feedback portal, in-app widgets, and surveys. They can vote and discuss ideas, while support teams can turn relevant conversations into feedback posts.
Teams can keep public boards separate from internal ones. That matters when a support conversation needs to inform product planning without making the whole discussion visible to customers.
Prioritise requests with customer context
Featurebase helps teams filter feedback by board, customer segment, and attributes such as revenue. Votes show interest, while customer data and prioritisation frameworks help teams judge which requests matter to particular groups.
Those views are most useful when customer records are kept current. A popular post alone does not tell you whether a request fits your product strategy.
Share a roadmap and product updates
The public roadmap shows feedback posts by status. Teams decide which posts and changes appear to customers, and requesters can receive notifications when linked posts progress.
Featurebase Updates publishes release announcements on a hosted page, through in-app widgets, and by email. A connected AI assistant can create Updates through Featurebase’s MCP server; that is a separate workflow from drafting release notes directly from selected Jira work.
Connect feedback to Jira issues
Featurebase can create or link Jira issues from feedback posts and map statuses in both directions. The Jira app can show linked posts, comments, votes, and similar feedback alongside delivery work.
This is useful when your team wants customer evidence visible during delivery. Plan for Featurebase to remain a separate workspace for collecting and managing that feedback.
Pricing
Featurebase has a Free plan with one team seat. Paid plans are mainly priced per team seat; customers who submit or vote on feedback do not need paid team seats.
Growth starts at $29 per seat per month when billed yearly. Check the current plan for the integrations, privacy controls, and support features your team needs.
| Plan | Starting price | Team seats |
|---|---|---|
| Free | $0/month | 1 |
| Growth | From $29/seat/month | By seat |
| Professional | From $59/seat/month | By seat |
USD. Paid starting prices are billed annually; AI resolution charges may apply. Checked 28 September 2026.
Who is Featurebase a good fit for?
Featurebase suits teams that want feedback, support, a roadmap, and product updates in one customer-facing suite. It is especially relevant when support conversations should flow into product decisions.
If Jira is your delivery system, check whether your team also wants to manage feedback and customer communication in a separate Featurebase workspace.
