Collect ideas from customers and teams
Customers can submit ideas through a web portal, browse forums, vote, comment, and subscribe. Sales, support, and internal teams can add feedback they hear elsewhere.
UserVoice then helps teams categorise, deduplicate, and filter submissions. This gives product managers a shared view of demand without losing who asked for each idea.
Prioritise with account and revenue context
UserVoice combines votes and supporters with account attributes. Premium segmentation can show demand from particular customer groups, and teams can compare ideas using revenue, effort, and custom scores.
That depth is valuable when account-level context changes a decision. It also means teams need reliable customer data for the scoring to be meaningful.
Share progress with selected audiences
Discovery Premium roadmaps organise Features by development status. Teams can prepare multiple roadmap views and share them with contributors, company domains, or external audiences.
Status updates can notify voters and subscribers on an idea, helping teams close the loop when requested work progresses or ships.
Link UserVoice ideas to Jira
Discovery Premium can link Ideas and Features to Jira issues. In Jira, a UserVoice Links field can show linked items, their public status, and voter counts.
The systems show each other’s current status, but changing a status in one does not automatically change the linked item in the other. Teams decide separately when Jira delivery is ready for a customer-facing status update.
Pricing
UserVoice does not publish a standard subscription price. Its cost depends on feedback volume, tools, and integrations rather than team seats, so you need a quote for your configuration.
UserVoice offers a guided 30-day trial rather than a permanent free plan. Ask whether the quote covers your expected feedback volume and the Discovery Premium features you need.
Who is UserVoice a good fit for?
UserVoice suits teams that need a customer feedback programme with account segmentation, revenue-based analysis, and controlled roadmap sharing.
If Jira is your delivery system, decide whether separate idea and customer-intelligence workflows are worth maintaining alongside Jira.
