Canny vs 
Featurebase Canny suits small teams that want a dedicated feedback and product-planning system with customer voting, segmentation, and automatic feedback capture. Featurebase suits teams that want feedback, roadmaps, product updates, and customer support in one standalone customer-facing suite.
Canny Best for small teams with a dedicated feedback system
Featurebase Best for a broad support and product suite
✓ Supported · — Partially supported · × Not available.
| Feature | Canny | Featurebase |
|---|---|---|
| Pricing | ||
| Free plan and limits Compare the limits and scope of the free offering. | Supported 25 tracked users | Supported |
| Starting paid price Compare the entry paid plan, billing unit, and payment commitment. Free-plan limits are listed separately. | Pro: from $79/month, billed annually (100 tracked users) | Growth starts at $29 per seat/month when billed yearly. |
| Pricing model Understand what drives the bill, such as seats, site size, or tracked users. | Your company pays for Canny based on the number of people whose feedback is tracked. Customers do not pay to submit feedback. | Current paid plans are priced primarily per team seat, while external users can participate without taking a paid team seat. |
| Feedback collection and organisation | ||
| Feedback collection Collect ideas, requests, and problems from customers. | Supported | Supported |
| Feedback triage Review incoming feedback and organise it for follow-up. | Supported | Supported |
| End-user feedback portal Give customers a dedicated place to submit and browse feedback. | Supported | Supported |
| Respond to feedback Respond to customers and continue the feedback conversation. | Supported | Supported |
| Reply to feedback directly by email Record a customer’s email reply in the feedback thread without requiring a portal visit. | Not available | Not available |
| Feedback visibility controls Control whether feedback is private or visible to other customers. | Supported Custom access: Pro/Business | Supported |
| Dedicated feedback forms Collect feedback through a dedicated form embedded in a website or app. | Not available | Supported |
| Automatic feedback capture Extract feedback from connected conversations without manually creating each entry. | Supported | Not available |
| Comments and discussions Discuss a request and add context in a shared conversation. | Supported | Supported |
| Private internal notes Keep team discussion separate from customer-visible replies. | Supported | Supported |
| Prioritisation and customer context | ||
| Wishlists and customer voting Understand which requests matter to customers through votes or personal selections. | Supported | Supported |
| Personal customer wishlists Let customers maintain a personal selection of the features they want. | Not available | Not available |
| Configurable wishlist limits Limit customer selections so they must choose what matters most. | Not available | Not available |
| Hide demand counts Hide totals to reduce the influence of other customers’ choices. | Supported | Not available |
| Customer segmentation Analyse feedback from particular customer groups. | Supported | Supported |
| Revenue-based prioritisation Consider account revenue when assessing customer demand. | Supported | Supported |
| Custom scoring frameworks Score requests using criteria chosen by the team. | Supported | Supported |
| Prioritisation models Use formulas such as RICE or impact versus effort to compare priorities. | Supported | Not available |
| Roadmap views and sharing | ||
| Public roadmaps Share upcoming work and progress with customers or stakeholders. | Supported Custom columns: Pro/Business | Supported |
| Board roadmap view Organise roadmap items into columns by status or planning stage. | Supported | Supported |
| Timeline view Show planned work against dates on a timeline. | Not available | Not available |
| Roadmaps across multiple projects Bring work from multiple projects into one shared roadmap. | Not available | Not available |
| Advanced roadmap filtering Choose which work appears using filters or advanced queries. | Not available | Supported |
| Separate customer-facing descriptions Write a customer-facing explanation separately from the internal planning description. | Not available | Not available |
| Show planning fields on the public roadmap Choose which internal planning fields customers can see on published items. | Not available | Not available |
| Control over roadmap publishing Decide when internal changes become visible to customers. | Supported | Supported |
| Release communication | ||
| Release notes Publish updates that explain what has changed in the product. | Supported | Supported |
| Release-note drafting workflow Compare where AI drafting happens and how source material reaches the writer. | External AI assistant through MCP on Pro/Business; built-in drafting unverified | Featurebase can create Updates through connected AI assistants using its MCP server. The documented AI workflow depends on an external MCP-compatible assistant rather than a dedicated release-note generator inside the editor. |
| Reusable release-note templates Reuse an agreed structure when preparing each product update. | Not available | Not available |
| Configurable AI writing instructions Guide generated writing with tone, examples, or custom instructions. | Not available | Not available |
| Embedded product updates Show product updates directly inside a website or application. | Supported | Supported |
| Changelog email subscriptions Let readers subscribe to product updates by email. | Supported Pro/Business | Supported |
| Shipment communication Tell customers when new work becomes available. | Supported | Supported |
| Request-specific status notifications Notify people about progress on the particular requests they follow. | Supported | Supported |
| Integrations | ||
| Jira integration Connect customer feedback and plans to delivery work in Jira. | Limited One Jira issue per idea; configured links and status mappings on Pro/Business | Supported |
| Website and app embeds Bring customer-facing content into an existing website or application. | Supported | Supported |
| Support tool integrations Bring feedback from support conversations into the product workflow. | Not available | Supported |
| Team chat integrations Connect team chat to feedback collection or notifications. | Not available | Supported |
| Publishing integrations Distribute product updates to other tools and channels. | Not available | Not available |
| API and webhooks Read or update data programmatically and react to product events. | Supported | Supported |
| Access and administration | ||
| Audience controls Choose which customers, teams, or individuals can access shared content. | Supported Pro/Business | Supported |
| External customer participation Let customers contribute without requiring an internal team licence. | Not available | Supported |
| Custom domains Publish customer-facing content under a domain your organisation controls. | Not available | Supported |
| SOC 2 compliance Assess the product’s documented SOC 2 compliance status. | Not available | Supported |
| Single sign-on Let users sign in through an existing identity provider. | Not available | Supported |
| Team roles and permissions Assign team members different responsibilities and access levels. | Not available | Supported |
Canny 
Canny is a strong fit for small teams that want customer requests, votes, and discussions in a dedicated feedback portal. These interactions keep expressions of demand and the conversation around a request together.
Canny supports teams that need to organise a growing collection of requests. Related ideas can be grouped, with customer evidence attached as insights so the context remains available during evaluation.
Canny is particularly useful when demand needs to be assessed by customer group or commercial impact. Segmentation and revenue context help teams distinguish broadly popular requests from those important to particular accounts.
Canny’s Autopilot reduces manual feedback intake by capturing and deduplicating feedback from connected sources. This is useful when customer input is spread across conversations; Autopilot is included across plans, with pricing based on tracked users.
Featurebase 
Bring feedback, roadmaps, product Updates, help content, and support workflows into one workspace.
Use segments and revenue attributes when filtering and prioritising requests.
Link posts, map statuses, notify voters, and review feedback context from Jira.
Canny Featurebase Consider how delivery work becomes a clear product update, from drafting through to publishing and distribution.
Connected AI assistants can create and update changelog entries through Canny’s MCP server. Pro or Business with Ideas enabled; appropriate role permissions and connector setup required.
Featurebase can create Updates through connected AI assistants using its MCP server. The documented AI workflow depends on an external MCP-compatible assistant rather than a dedicated release-note generator inside the editor.
Look beyond vote totals to understand which requests matter, who needs them, and how they inform priorities.
Canny supports custom formulas and weighted impact-versus-effort scores. Feedback can be segmented by customer attributes and assessed by revenue impact.
Featurebase supports filters, customer revenue, and prioritisation frameworks for assessing ideas. Teams can create user segments from synced customer attributes and use them for filtering, targeting, and access. Customer attributes such as revenue can be synced and used to filter and prioritise feedback.
Compare the context customers can see and the control your team has over sharing plans and progress.
A status-column roadmap shows posts from boards the viewer can access. Custom columns and statuses require Pro or Business. Internal idea fields cannot be shown to end-users on the portal. Internal ideas can remain private until published; idea-to-post status syncing is configurable.
Featurebase provides a public roadmap connected to feedback posts. Teams control which posts and status changes are exposed through the public roadmap. Feedback, roadmap, Updates, and help content can be embedded in web or mobile experiences.
Consider how easily customers can share feedback and continue the conversation with your team.
Groups and ideas support nested organisation, with customer evidence attached as insights. Customers submit, vote on, and discuss requests in a hosted feedback portal. Autopilot captures and deduplicates feedback; it is included across plans.
Teams can organise and prioritise feedback with boards, filters, customer data, and prioritisation frameworks. Featurebase collects feedback through a portal, in-app widgets, surveys, integrations, and its support workspace.
Documentation reviewed 2026-09-15 / 2026-09-16. Based on product documentation and pricing sources.
Reviewed by Jens Schumacher
Last updated:
