Canny vs 
ProdPad Canny suits small teams that want a dedicated feedback and product-planning system with customer voting, segmentation, and automatic feedback capture. ProdPad suits product teams that want dedicated discovery, feedback evidence, idea management, and outcome-led now, next, later roadmaps before delivery starts.
Canny Best for small teams with a dedicated feedback system
ProdPad Best for outcome-led product discovery
✓ Supported · — Partially supported · × Not available.
| Feature | Canny | ProdPad |
|---|---|---|
| Pricing | ||
| Free plan and limits Compare the limits and scope of the free offering. | Supported 25 tracked users | Not available |
| Starting paid price Compare the entry paid plan, billing unit, and payment commitment. Free-plan limits are listed separately. | Pro: from $79/month, billed annually (100 tracked users) | Not available |
| Pricing model Understand what drives the bill, such as seats, site size, or tracked users. | Your company pays for Canny based on the number of people whose feedback is tracked. Customers do not pay to submit feedback. | Teams choose Roadmaps, Ideas, and Feedback modules and pay per editor; reviewers are unlimited and free. |
| Feedback collection and organisation | ||
| Feedback collection Collect ideas, requests, and problems from customers. | Supported | Supported |
| Feedback triage Review incoming feedback and organise it for follow-up. | Supported | Supported |
| End-user feedback portal Give customers a dedicated place to submit and browse feedback. | Supported | Supported |
| Respond to feedback Respond to customers and continue the feedback conversation. | Supported | Supported |
| Reply to feedback directly by email Record a customer’s email reply in the feedback thread without requiring a portal visit. | Not available | Not available |
| Feedback visibility controls Control whether feedback is private or visible to other customers. | Supported Custom access: Pro/Business | Not available |
| Dedicated feedback forms Collect feedback through a dedicated form embedded in a website or app. | Not available | Supported |
| Automatic feedback capture Extract feedback from connected conversations without manually creating each entry. | Supported | Supported |
| Comments and discussions Discuss a request and add context in a shared conversation. | Supported | Supported |
| Private internal notes Keep team discussion separate from customer-visible replies. | Supported | Not available |
| Prioritisation and customer context | ||
| Wishlists and customer voting Understand which requests matter to customers through votes or personal selections. | Supported | Supported |
| Personal customer wishlists Let customers maintain a personal selection of the features they want. | Not available | Not available |
| Configurable wishlist limits Limit customer selections so they must choose what matters most. | Not available | Not available |
| Hide demand counts Hide totals to reduce the influence of other customers’ choices. | Supported | Not available |
| Customer segmentation Analyse feedback from particular customer groups. | Supported | Supported |
| Revenue-based prioritisation Consider account revenue when assessing customer demand. | Supported | Not available |
| Custom scoring frameworks Score requests using criteria chosen by the team. | Supported | Supported |
| Prioritisation models Use formulas such as RICE or impact versus effort to compare priorities. | Supported | Supported |
| Roadmap views and sharing | ||
| Public roadmaps Share upcoming work and progress with customers or stakeholders. | Supported Custom columns: Pro/Business | Supported |
| Board roadmap view Organise roadmap items into columns by status or planning stage. | Supported | Supported |
| Timeline view Show planned work against dates on a timeline. | Not available | Limited Roadmap items can carry day, month, or quarter dates in customised views, while the core method remains now, next, later. |
| Roadmaps across multiple projects Bring work from multiple projects into one shared roadmap. | Not available | Supported |
| Advanced roadmap filtering Choose which work appears using filters or advanced queries. | Not available | Supported |
| Separate customer-facing descriptions Write a customer-facing explanation separately from the internal planning description. | Not available | Supported |
| Show planning fields on the public roadmap Choose which internal planning fields customers can see on published items. | Not available | Not available |
| Control over roadmap publishing Decide when internal changes become visible to customers. | Supported | Supported |
| Release communication | ||
| Release notes Publish updates that explain what has changed in the product. | Supported | Not available |
| Release-note drafting workflow Compare where AI drafting happens and how source material reaches the writer. | External AI assistant through MCP on Pro/Business; built-in drafting unverified | Not available |
| Reusable release-note templates Reuse an agreed structure when preparing each product update. | Not available | Not available |
| Configurable AI writing instructions Guide generated writing with tone, examples, or custom instructions. | Not available | Not available |
| Embedded product updates Show product updates directly inside a website or application. | Supported | Not available |
| Changelog email subscriptions Let readers subscribe to product updates by email. | Supported Pro/Business | Not available |
| Shipment communication Tell customers when new work becomes available. | Supported | Not available |
| Request-specific status notifications Notify people about progress on the particular requests they follow. | Supported | Supported |
| Integrations | ||
| Jira integration Connect customer feedback and plans to delivery work in Jira. | Limited One Jira issue per idea; configured links and status mappings on Pro/Business | Supported |
| Website and app embeds Bring customer-facing content into an existing website or application. | Supported | Not available |
| Support tool integrations Bring feedback from support conversations into the product workflow. | Not available | Supported |
| Team chat integrations Connect team chat to feedback collection or notifications. | Not available | Supported |
| Publishing integrations Distribute product updates to other tools and channels. | Not available | Not available |
| API and webhooks Read or update data programmatically and react to product events. | Supported | Supported |
| Access and administration | ||
| Audience controls Choose which customers, teams, or individuals can access shared content. | Supported Pro/Business | Supported |
| External customer participation Let customers contribute without requiring an internal team licence. | Not available | Supported |
| Custom domains Publish customer-facing content under a domain your organisation controls. | Not available | Not available |
| SOC 2 compliance Assess the product’s documented SOC 2 compliance status. | Not available | Supported |
| Single sign-on Let users sign in through an existing identity provider. | Not available | Supported |
| Team roles and permissions Assign team members different responsibilities and access levels. | Not available | Supported |
Canny 
Canny is a strong fit for small teams that want customer requests, votes, and discussions in a dedicated feedback portal. These interactions keep expressions of demand and the conversation around a request together.
Canny supports teams that need to organise a growing collection of requests. Related ideas can be grouped, with customer evidence attached as insights so the context remains available during evaluation.
Canny is particularly useful when demand needs to be assessed by customer group or commercial impact. Segmentation and revenue context help teams distinguish broadly popular requests from those important to particular accounts.
Canny’s Autopilot reduces manual feedback intake by capturing and deduplicating feedback from connected sources. This is useful when customer input is spread across conversations; Autopilot is included across plans, with pricing based on tracked users.
ProdPad 
Connect customer feedback to ideas, initiatives, objectives, and product decisions.
Communicate outcomes and strategic direction without turning every item into a dated commitment.
Surface recurring themes and automatically connect relevant feedback to ideas.
Map initiatives, ideas, user stories, fields, and workflow stages to Jira Cloud.
Canny ProdPad Look beyond vote totals to understand which requests matter, who needs them, and how they inform priorities.
Canny supports custom formulas and weighted impact-versus-effort scores. Feedback can be segmented by customer attributes and assessed by revenue impact.
Ideas can be scored by impact and connected to customer feedback, objectives, and product strategy. Feedback filters, tags, company records, and customer context support segmentation, so teams can examine the evidence behind an idea as well as its score.
Compare the context customers can see and the control your team has over sharing plans and progress.
A status-column roadmap shows posts from boards the viewer can access. Custom columns and statuses require Pro or Business. Internal idea fields cannot be shown to end-users on the portal. Internal ideas can remain private until published; idea-to-post status syncing is configurable.
ProdPad uses outcome-focused now, next, later roadmaps, with tailored views that can be published for different stakeholder audiences.
Advanced packaging adds product lines and portfolio roadmaps across multiple products. Items can carry dates in customised views, while the core roadmap structure remains now, next, later.
Consider how easily customers can share feedback and continue the conversation with your team.
Groups and ideas support nested organisation, with customer evidence attached as insights. Customers submit, vote on, and discuss requests in a hosted feedback portal. Autopilot captures and deduplicates feedback; it is included across plans.
Teams can organise, tag, filter, segment, and link feedback to ideas and initiatives. Feedback arrives through branded portals, widgets, email, Slack, CRM, support tools, and team entry. CoPilot PM automatically links related feedback to ideas, while Signals surfaces recurring themes from live feedback.
Look at how feedback connects to Jira work and what your team needs to manage across the two tools.
Canny connects ideas to Jira with configured links and status mappings, subject to a one-issue-per-idea limit. The integration requires Pro or Business. Merging ideas drops the merged idea’s links; migrated one-to-many links do not synchronise status.
Mapped two-way Jira status sync works for current Ideas within the documented linking constraints. Canny workspace permissions are managed through its own Contributor, Manager, and Owner roles.
Ideas Advanced provides Jira Cloud full sync for initiatives, ideas, user stories, and Jira work items. Jira statuses map to ProdPad workflow stages, with Jira changes reflected in ProdPad. ProdPad maintains its own editor and reviewer roles, alongside Jira OAuth and integration-owner permissions.
Documentation reviewed 2026-09-15 / 2026-09-16. Based on product documentation and pricing sources.
Reviewed by Jens Schumacher
Last updated:
