Released Hub vs 
Canny Released Hub is the best choice for teams already using Jira or Jira Product Discovery to collect feedback, share roadmaps, and publish release notes. Canny suits small teams that want a dedicated feedback and product-planning system with customer voting, segmentation, and automatic feedback capture.
Released Hub Best for teams already using Jira or Jira Product Discovery
Canny Best for small teams with a dedicated feedback system
✓ Supported · — Partially supported · × Not available.
| Feature | Released Hub | Canny |
|---|---|---|
| Pricing | ||
| Free plan and limits Compare the limits and scope of the free offering. | Supported Up to 10 Jira users | Supported 25 tracked users |
| Starting paid price Compare the entry paid plan, billing unit, and payment commitment. Free-plan limits are listed separately. | Standard: $1.10/Jira user/month; volume discounts apply | Pro: from $79/month, billed annually (100 tracked users) |
| Pricing model Understand what drives the bill, such as seats, site size, or tracked users. | Released Hub licensing is based on active licensed users on the Jira Cloud site, rather than just the authors using Released Hub. | Your company pays for Canny based on the number of people whose feedback is tracked. Customers do not pay to submit feedback. |
| Feedback collection and organisation | ||
| Feedback collection Collect ideas, requests, and problems from customers. | Supported | Supported |
| Feedback triage Review incoming feedback and organise it for follow-up. | Supported | Supported |
| End-user feedback portal Give customers a dedicated place to submit and browse feedback. | Supported | Supported |
| Respond to feedback Respond to customers and continue the feedback conversation. | Supported | Supported |
| Reply to feedback directly by email Record a customer’s email reply in the feedback thread without requiring a portal visit. | Supported | Not available |
| Feedback visibility controls Control whether feedback is private or visible to other customers. | Supported | Supported Custom access: Pro/Business |
| Dedicated feedback forms Collect feedback through a dedicated form embedded in a website or app. | Supported Advanced plan | Not available |
| Automatic feedback capture Extract feedback from connected conversations without manually creating each entry. | Not available | Supported |
| Comments and discussions Discuss a request and add context in a shared conversation. | Supported | Supported |
| Private internal notes Keep team discussion separate from customer-visible replies. | Supported | Supported |
| Prioritisation and customer context | ||
| Wishlists and customer voting Understand which requests matter to customers through votes or personal selections. | Supported | Supported |
| Personal customer wishlists Let customers maintain a personal selection of the features they want. | Supported | Not available |
| Configurable wishlist limits Limit customer selections so they must choose what matters most. | Supported | Not available |
| Hide demand counts Hide totals to reduce the influence of other customers’ choices. | Supported | Supported |
| Customer segmentation Analyse feedback from particular customer groups. | Not available | Supported |
| Revenue-based prioritisation Consider account revenue when assessing customer demand. | Not available | Supported |
| Custom scoring frameworks Score requests using criteria chosen by the team. | Supported Through Jira/JPD | Supported |
| Prioritisation models Use formulas such as RICE or impact versus effort to compare priorities. | Supported Through Jira/JPD | Supported |
| Roadmap views and sharing | ||
| Public roadmaps Share upcoming work and progress with customers or stakeholders. | Supported | Supported Custom columns: Pro/Business |
| Board roadmap view Organise roadmap items into columns by status or planning stage. | Supported | Supported |
| Timeline view Show planned work against dates on a timeline. | Supported | Not available |
| Roadmaps across multiple projects Bring work from multiple projects into one shared roadmap. | Supported | Not available |
| Advanced roadmap filtering Choose which work appears using filters or advanced queries. | Supported | Not available |
| Separate customer-facing descriptions Write a customer-facing explanation separately from the internal planning description. | Supported | Not available |
| Show planning fields on the public roadmap Choose which internal planning fields customers can see on published items. | Supported | Not available |
| Control over roadmap publishing Decide when internal changes become visible to customers. | Supported | Supported |
| Release communication | ||
| Release notes Publish updates that explain what has changed in the product. | Supported | Supported |
| Release-note drafting workflow Compare where AI drafting happens and how source material reaches the writer. | Built-in AI drafting from selected Jira work | External AI assistant through MCP on Pro/Business; built-in drafting unverified |
| Reusable release-note templates Reuse an agreed structure when preparing each product update. | Supported | Not available |
| Configurable AI writing instructions Guide generated writing with tone, examples, or custom instructions. | Supported | Not available |
| Embedded product updates Show product updates directly inside a website or application. | Supported | Supported |
| Changelog email subscriptions Let readers subscribe to product updates by email. | Supported | Supported Pro/Business |
| Shipment communication Tell customers when new work becomes available. | Supported | Supported |
| Request-specific status notifications Notify people about progress on the particular requests they follow. | Not available | Supported |
| Integrations | ||
| Website and app embeds Bring customer-facing content into an existing website or application. | Supported | Supported |
| Support tool integrations Bring feedback from support conversations into the product workflow. | Supported Native through Jira | Not available |
| Team chat integrations Connect team chat to feedback collection or notifications. | Supported | Not available |
| Publishing integrations Distribute product updates to other tools and channels. | Limited Through embeds | Not available |
| API and webhooks Read or update data programmatically and react to product events. | Not available | Supported |
| Access and administration | ||
| Audience controls Choose which customers, teams, or individuals can access shared content. | Supported | Supported Pro/Business |
| External customer participation Let customers contribute without requiring an internal team licence. | Supported | Not available |
| Custom domains Publish customer-facing content under a domain your organisation controls. | Supported | Not available |
| SOC 2 compliance Assess the product’s documented SOC 2 compliance status. | Supported | Not available |
| Single sign-on Let users sign in through an existing identity provider. | Not available | Not available |
| Team roles and permissions Assign team members different responsibilities and access levels. | Not available | Not available |
| Jira integration | ||
| Jira issue linking Associate customer requests with Jira work items, including linking restrictions. | Supported | Limited One Jira issue per idea; links from merged ideas are dropped |
| Jira status sync for linked ideas Keep connected ideas or roadmaps aligned with Jira status changes. | Supported Controlled publishing | Limited Mapped two-way sync; migrated one-to-many links skip sync |
| Show feedback on Jira work items Review customer feedback from a Jira work item rather than searching another tool. | Supported | Limited Linked ideas in the Canny Links panel; full discussion display unverified |
| Create insights in Jira Product Discovery Create customer insights on Jira Product Discovery ideas. | Supported | Not available |
| Release notes from Jira work Use selected Jira work as the source for release-note drafts. | Supported | Not available |
| Atlassian user management Compare how team access is managed alongside Atlassian accounts and permissions. | Uses Jira permissions | Separate Canny roles; custom roles on Business |
Released Hub 
Released Hub is particularly strong when delivery work already lives in Jira. Its AI drafts use selected work items as source material, while templates and writing instructions provide a consistent structure and style for updates.
Released Hub separates internal planning changes from customer-facing updates. Roadmap data stays connected to Jira, while teams decide when changes are ready to share—a useful fit for teams that need to review plans before communicating them.
Personal wishlists, configurable limits, and hidden counts encourage customers to make deliberate choices about the features they want.
Bring customer feedback into Jira Product Discovery as insights, keeping customer input alongside the ideas your team evaluates.
Canny 
Canny is a strong fit for small teams that want customer requests, votes, and discussions in a dedicated feedback portal. These interactions keep expressions of demand and the conversation around a request together.
Canny supports teams that need to organise a growing collection of requests. Related ideas can be grouped, with customer evidence attached as insights so the context remains available during evaluation.
Canny is particularly useful when demand needs to be assessed by customer group or commercial impact. Segmentation and revenue context help teams distinguish broadly popular requests from those important to particular accounts.
Canny’s Autopilot reduces manual feedback intake by capturing and deduplicating feedback from connected sources. This is useful when customer input is spread across conversations; Autopilot is included across plans, with pricing based on tracked users.
Released Hub Canny Compare the context customers can see and the control your team has over sharing plans and progress.
Teams choose the Jira fields customers see and write a separate public description for each roadmap item. This creates a customer-facing view with the planning context the team wants to share.
Jira data remains current in the backend, with control over when updates are published to stakeholders and customers.
Internal idea fields cannot be shown to end-users on the portal. This restriction applies even when the idea is published. Feedback submission form fields are a separate capability. Internal ideas can remain private until published; idea-to-post status syncing is configurable.
Consider how delivery work becomes a clear product update, from drafting through to publishing and distribution.
AI drafts release notes directly from selected Jira work items. Reusable templates, examples, and writing instructions guide the structure and style, with editing controls to refine the final update.
Connected AI assistants can create and update changelog entries through Canny’s MCP server. Pro or Business with Ideas enabled; appropriate role permissions and connector setup required.
Look beyond vote totals to understand which requests matter, who needs them, and how they inform priorities.
Scoring and prioritisation use the capabilities of Jira and Jira Product Discovery, including custom formulas such as RICE in JPD.
Personal wishlists offer configurable selection limits and hidden counts, encouraging customers to choose what matters most. Why personal wishlists work better than public voting.
Canny supports custom formulas and weighted impact-versus-effort scores. Feedback can be segmented by customer attributes and assessed by revenue impact.
Look at how feedback connects to Jira work and what your team needs to manage across the two tools.
Feedback on a roadmap item links automatically to its Jira work item, keeping customer input connected to the work being discussed. Teams can also link general feedback from the inbox. Jira-connected roadmaps retain control over when updates are shared publicly.
Canny links ideas to Jira issues through configured mappings. Each idea supports one linked Jira issue; links from merged ideas are dropped.
Documentation reviewed 2026-09-15. Based on product documentation and pricing sources.
For teams already using Jira or Jira Product Discovery, Released Hub connects customer feedback, public roadmaps, and release notes with the work they already manage.
