Joshua Williams 
Rivian 
Stephanie Auer 
Free form
Let customers share their thoughts easily with a simple text field. Gather real feedback, not just feature requests.
Build what matters, with customer feedback in Jira
Stop guessing, start listening. Hub makes it easy to collect feedback and connect it to your work items and ideas in Jira. Visible to everyone.
Purpose-built for
Trusted by hundreds of product teams
Collect Feedback
Collect feedback easily through your feedback portal, embeddable forms, or directly on your roadmap. Set up in minutes and start turning insights into action.
Roadmap feedback
Get feedback right on your roadmap items and spark conversations around the best ideas.
Capture Feedback from Slack
Turn Slack conversations into Jira-linked insights. Every thread syncs to your inbox, so you can easily pick up and close the loop on old discussions without digging through Slack.
Make wishes come true
A focused way for customers to share what matters most. Each person curates their own wishlist, giving your team clear insight into what’s gaining traction. Without the noise or bias of public voting.
Make a wish
Let your audience share what matters most to them by adding items to their personal wishlist.
Make Every Wish Count
Restrict how many wishes each person can add to inspire real prioritization, not popularity contests.
Managed Effortlessly
See all your feedback in one centralized inbox, prioritize what matters, and respond fast so nothing gets missed.
Lightning fast
Navigate your feedback with keyboard shortcuts and breeze through triage at lightning speed.
Stay organized
Know what needs your response, what’s waiting for the customer, and what’s done.
Auto-linked to Jira
Feedback is automatically linked to Jira work items, keeping your team in sync without lifting a finger.
Close the loop
Reply directly from the inbox to learn more and keep your customers informed and engaged.
Feedback in context
Keep customer feedback visible where your team does their best work. Hub links insights directly to Jira Software and Product Discovery so nothing gets lost or forgotten.
Jira Software projects
View related feedback in a dedicated feedback panel that gives everyone working on the item full customer context.
Jira Product Discovery projects
Customer feedback automatically generates new Insights in Jira Product Discovery, so you don’t have to manage them manually.
Designed for security and scale.
Sleep soundly with state-of-the-art user management and top-tier security, all seamlessly powered by the Atlassian platform. Say goodbye to the hassle of maintaining a separate platform, provisioning users, and syncing data.
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SOC 2 Type 2
Hub is SOC 2 type 2 certified. We conduct regular third-party audits and penetration tests. trust.released.so
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SAML SSO
Automate user provisioning, and sync with Active Directory when using Atlassian Access.
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User management
No separate app to log into. No separate user-base to manage. Hub seamlessly integrates with your Atlassian user management and security practices.
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Encryption
Your data is encrypted in transit and at rest.
Your data is never stored or used for training the AI model.
Testimonials
What our users say
See what our customers have to say about us.
We struggled finding a solution that allows us to communicate product updates internally and externally. Hub makes it so easy.
Being able to create something I actually dare put on my website, just out of my existing Jira issues and almost zero effort, is mind-blowing. Great job!
Writing release notes was among the action items I would continuously de-prioritize. Hub changed this for me by effortlessly generating release notes straight from Jira tickets.
Love the product and found it useful as a tool to help us reduce time it takes to get our go to market plans published.
We canceled our expensive Productboard subscription the week we found Hub. It gives us the beautiful public roadmaps and customer feedback loops we actually use, natively inside Jira, without paying for features we already have in Jira.
Using this app, writing release notes has become much simpler! I can easily control it from my Jira project and synchronize all of the information on our website and documentation. With its neat UI and AI-powered capabilities, you won't be disappointed. Give it a try!
We moved from sharing static roadmaps in PowerPoint to live updates with Hub. Our stakeholders absolutely love the visibility.
It takes less than 15 minutes from the moment you install the app to the moment you're publishing your roadmap.
At a press of a button, with the help of AI powered notes, we can generate release notes and post them to all our channels easily.
Frequently asked questions
Do my customers or stakeholders need a Jira license to submit feedback?
No, they don’t. Customers can easily submit feedback, ideas, and feature requests through your Hub Feedback Portal, embedded forms, or directly on your public roadmap without needing an Atlassian or Jira license.
How does Hub integrate with Jira Product Discovery (JPD)?
Hub acts as a seamless pipeline for your product team. Whenever a customer submits feedback through your portal or widget, it automatically generates a new Insight directly within Jira Product Discovery. This ensures your product managers have full customer context right where they prioritize work, without any manual data entry.
Are feedback submissions public? Can customers see each other's feature requests?
You have full control over visibility. To avoid the noise and bias of public voting (where the loudest voices win), Hub utilizes a powerful "Wishlist" feature. This allows individual customers to privately submit and prioritize the features that matter most to them, giving your team accurate data on real demand without turning your portal into a popularity contest.
How do we reply to customers when their requested feature is released?
You can close the loop directly from the Hub Inbox. Because every piece of feedback is auto-linked to your Jira work items, you can see exactly who asked for what. When an Epic or issue is marked as "Done," you can quickly send a reply from the centralized inbox to keep your customers engaged and informed.
Can I embed the feedback form directly into my own app or website?
Yes! You don't have to force users to visit a separate destination. You can easily embed the feedback portal as a pop-up widget inside your SaaS app or as a full-page embed on your existing website or documentation.
Is our customer feedback data secure?
Absolutely. Hub is SOC 2 Type 2 certified and utilizes state-of-the-art encryption for data in transit and at rest. Furthermore, Hub seamlessly inherits your Atlassian user management and security practices, including SAML SSO. Your data is never used to train external AI models.
How do I manage a large volume of customer feedback without getting overwhelmed?
The centralized Feedback Inbox is built for speed and scale. It includes lightning-fast keyboard shortcuts for rapid triage and built-in status tracking so you always know what needs a response, what you are waiting on the customer for, and what has been successfully resolved.
Comments
Add Google Music as a sign in service. I don’t use Apple , Alexa/Amazon, or Spotify music.
ReplyThanks for the feedback, Andres. Google Music support will be here this summer!